A multilingual Rapid Response Team responds in a timely, professional and consistent manner to consumer inquiries from a 300-seat contact center located in Denver, CO.
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Reliable, consistent, friendly service
One Cavo provides a unique toll-free customer service number for your company (or we use your existing), which provides a direct line to the Rapid Response Team and can be prominently featured on all customer correspondence. One Cavo will work directly with you through one of our implementation managers to deliver the exact messaging you want in the Rapid Response script used to communicate with consumers on your behalf.
The multilingual Rapid Response Team operates 360 days a year, 78 hours per week and responds from a 225-seat contact center located in Denver, CO. The Team is available to contact leads every weekday (except five holidays) from 8am to 8pm and from 11am to 5pm weekends CST.
All calls are recorded and monitored for quality assurance. We log all data gathered during our conversations into our web-based CRM software, giving us the ability to provide you with a variety of customized reports, which could provide lead details, action items or success metrics.
One Cavo’s contact center managed over 35,000 web inquiries in 2010 on behalf of its clients.